Shipping Policy

We ship VYSER eyewear worldwide. This policy explains our processing times, delivery estimates, costs, and what to do if something goes wrong. All timeframes are estimates, not guarantees.

1. Order Processing

Orders are processed within 3 business days (Monday–Friday, excluding weekends and holidays) after payment is confirmed. During sales, launches, or peak periods, processing may take slightly longer. You'll receive a confirmation email once your order ships.

Orders placed on weekends or holidays begin processing on the next business day.

2. Estimated Delivery Times

Delivery estimates below are in addition to the processing time above and begin once your order has shipped. They are estimates only and vary by destination, carrier, and customs.

Destination	Estimated Delivery (after processing)
United States	7–15 business days
Europe / United Kingdom	10–20 business days
Brazil / Latin America	15–30 business days
Rest of the world	10–25 business days

Delivery times are provided by our carriers and are not guaranteed. Actual delivery may be affected by customs clearance, carrier delays, weather, remote locations, incorrect address details, local postal performance, and other factors outside our control. We are not liable for delays caused by such factors.

3. Shipping Costs

Shipping costs, if any, are calculated and displayed at checkout before you pay. We may offer free or flat-rate shipping on selected orders or promotions.

4. Order Tracking

Once your order ships, you'll receive a tracking number by email. Please allow a few days for tracking to update after dispatch. If your tracking hasn't updated after a reasonable period, contact us at support@vyser-eyewear.com.

5. Customs, Duties & Import Taxes

For international orders, you are the importer of record and are solely responsible for any customs duties, import taxes, tariffs, or brokerage fees charged by your country. These charges are set and collected by your local authorities, are not included in your order total or shipping cost, and are non-refundable by us.

We cannot predict or control these charges. If a package is refused or returned because import charges were not paid, our Refund & Return Policy applies and shipping costs may be deducted from any refund.

6. Multiple Shipments

Orders containing multiple items may occasionally ship separately and arrive at different times, at no extra cost to you. If part of your order is delayed, the rest may still be dispatched first.

7. Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by you. If an order is returned to us due to an address error, you may be responsible for reshipping costs.

8. Lost, Stuck, or Delayed Packages

If tracking shows your package has not moved for an extended period or appears lost in transit, contact us at support@vyser-eyewear.com and we will open an inquiry with the carrier. Please allow reasonable time for the carrier to investigate before a replacement or refund is issued. Packages marked "delivered" by the carrier but reported missing are subject to carrier investigation.

9. Damaged in Transit

If your order arrives damaged, contact us within 7 days of delivery with photos of the item and packaging. Damaged-in-transit claims are handled under our Refund & Return Policy.